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Review content:
I rented a unit at this property for some time. During the time of my stay there, I was somewhat satisfied with the property and its management, but there were a few areas of poor quality we were willing to overlook, such as mold in the bathroom, and serious dry-rot on the balcony railing. Also, the small wash units are excessively priced for the size, and tenants must pay extra each month if they want a covered parking spot. Otherwise, take what uncovered spots are open. The stay was not unpleasant, but it was not perfect either. When I moved out, however, I was treated with utter disregard by the property owner when I expressed a grievance regarding inflated charges deducted from my security deposit. I try my very best to be a renter that is courteous and respectful of the property. I had no problems, always paid my bill on time, and never had any complaints against me. When I moved out, I spent two days cleaning the apartment to make sure it was in the condition I would want it left in if I had tenants. The apartment was immaculate; the only area of question were carpets with a few spots in high traffic areas (normal wear). I usually go through and do some spot cleaning in those areas, although I am typically charged a standard fee for cleaning carpets anyway. So I moved out of the apartment and had a walk-through with the property manager, and she said it ""looked great"" and was almost move-in ready (except cleaning the carpets like usual). She estimated the charges to us would be less than $100. About two weeks after I moved out, I got my check back for my deposit, and I got only $170 of a $500 deposit. Given the satisfaction of the property manager during our move-out inspection, the $330 deduction from our security deposit seem to be significantly exaggerated. The charges in the amount of $195 for the carpet- $50 of which was for carpet damage noted in my move-in inspection- and $135 for cleaning a unit we spent two solid days cleaning seemed highly questionable. On account of this circumstance, we were upset, so we called the property manager, who was as helpful as she could be, indicating that she felt the amount of the refund was ""unfair,"" but that the final say rested with the owner of the property who was unwilling to budge on the amount of the refund we received. Her excuse was that she is new, did not know the process and these are standard charges. We then contacted the owner of the property who was very inconsiderate, rude and thoroughly unwilling to negotiate or even discuss the situation. He even went as far as to tell us that we did not spend two days cleaning the house before hanging up on us and ignoring any future phone calls. We strive to be good tenants, and we recognize no property will be perfect, so we were willing to overlook some of the inconveniences and potential hazards present in our unit. However, after the disregard demonstrated by the owner of the West Wind Apartments, we feel it necessary to express our discontent in conducting business dealings with this individual and his organization. We also wish to warn potential residents to proceed with caution and thoroughly document any problems present at time of move-in and receive written verification of refund terms at time of final inspection.
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