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Businiess name:
Lake Grove Car Wash
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Review by:
citysearch c.
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Review content:
I have gone to this car wash for years and have never had a problem until today. This is a story I felt I had to share:
I purchased my normal inside and outside detail for $25.00, left my keys in the ignition for the interior detail. When the detailer said my car was ready I went to start it. My car key was not in the ignition where I left it. I asked him where my key was to which he pulled it out of the door and handed me a very bent key. I asked what had happened to my key and he said he did not know and that it was already like that. I told him that was not the case. I asked to speak to the owner and was given a number to the shop I was standing in. I repeatedly asked for them to contact the owner and they said they did not have the number. I then said I would wait. I called my husband and asked him to come down to help solve the issue. When my husband got there the detailer admitted to removing my key from the ignition and placing it in the door, but he did not bend it. The owner was still MIA finally we started to call the police to place a report and the detailer stopped us and said the owe would be there in 15 minutes. When the owner got to her shop she talked with her workers and then told us it was not her responsibility. She asked to see my key and she tried to start my car and could not get the key to turn. But again said that she knew they did not bend it.
In the end my key is broken and unable to start the car. We had to go get the spare key from our house to drive the car home. With the spare key it started just as it should and the owner still would not admit to the fact that the key was bent by her staff.
I could not believe she could not even have the integrity to replace my key or say a simple I'm sorry.
Sure can they clean a car... but if anything happens know that they will not cover it!!
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