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Businiess name:
Central Chrysler Jeep Dodge (Raynham Store)
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Review by:
citysearch c.
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Review content:
I started to notice my 2009 Jeep Grand Cherokee Laredo started to make a squeaking noise originating from the brakes after I brought my vehicle here for a tire rotation. I called the dealer to let them know the problem. I brought the vehicle in several times for this problem. I was told several different reasons for the noise every time. First it was rust on the pads, then I was told the rotor was bent during the rotation and was scrapping the inside of the wheel well, then I was told they were unable to locate any problem, then I was told it was normal noise. \r
The last time I brought it in I spoke to the Service Manager Kim who was very rude and unhelpful. She told me there was nothing wrong with my car and they would do no repairs. Upon picking up the vehicle the noise was worse than ever. I called the very next day to make another appointment for service. The service manager refused to see my vehicle stating there was nothing wrong and she didn’t have any room to see my car. I called and asked to speak to the General Manager Ed Alberts. When Mr. Alberts returned my call he said he was familiar with my vehicle. He said if I was so unhappy with the way his dealership has been serving my vehicle then perhaps I should take it elsewhere and I was not “HIS” customer. He also told me to “Be quiet and listen to what I have to say if you want to get anything accomplished during this call”. He then ended the call by asking me not to bring my vehicle there again. \r
This week I took my vehicle back to the dealer from which I purchased the car from. The service department immediately found severe damage to my rotors and brake pads. The rotors had to be resurfaced and the pads had to be sanded.\r
I am very unhappy with the way this dealer handled me as a consumer and my vehicles obvious defect. After 6 visit they were unable to help me or even identify the problem. \r
Cons: Rude, Insulting, Unhelpful
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