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Businiess name:
Beachwood Hair Clinic INC
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Review by:
citysearch c.
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Review content:
I bought a groupon to get laser hair removal at BHC. It seemed like a great deal. I called to schedule my first appointment, and couldn't get one until two weeks from the day I called. That's understandable, I figured it's a busy place. The day before my appointment was supposed to be, I was left a voicemail saying that they had to cancel my appointment because their machine needed maintenance and that I should call back and reschedule. I called back and was able to get an appointment for the following Saturday, which I wasn't too upset with. Then on Saturday, I got a call that morning, just hours before my appointment was scheduled. They said their machine needed maintenance and that they would have to reschedule. I explained to the receptionist that I was already rescheduled for the same reason. She said she was very sorry but there was nothing she could do. We rescheduled AGAIN to the following Wednesday, which she said would be ample time for their machine to get fixed. I was annoyed as to why they couldn't figure out how long it would take for the machine to get fixed in order to get me there on the right day. Well, I show up today, Wednesday, which was when my appointment was scheduled for, and they tell me ""Oh, our machine is actually broken and getting maintenance. We had you scheduled for Friday. Who did you speak to?"" at this point I was just so furious because I know that I wouldn't have scheduled myself for Friday because of work. I asked for a refund and got the hell out of there. \r
\r
I am a really understanding person, and I've worked as a receptionist before, so I know how annoying these issues can be. But I don't think that I am wrong in being extremely frustrated in this situation. I know it's out of their control that their machine needed fixing, but can't they find out how long it will be out of service so that when people schedule appointments, the machine will actually be available? It's absolutely ridiculous. It's very irritating when you take time out of your day to be somewhere and it's completely wasted because of issues like this. I am not wasting any more of my time dealing with this place.
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