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Businiess name:
Kernersville Chrysler Dodge Jeep Ram
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Review by:
citysearch c.
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Review content:
Worst auto buying experience ever!!! I live in Indiana and had the vehicle shipped, upon receiving it on November 23rd I was given a Indiana out of state vehicle inspection form from the driver Daniel, was told to have it filled out by the Indiana BMV and return it to the dealership, the following day I took the form to my local BMV, they would not touch it and was told, sir you are the only person that can register your vehicle. So I called Will Sanchez the sales associate to inform him of what was happening, he told me not to worry about it and they will be taking care of registering my vehicle for me, on December 13th I receive an email from Alysia Howell the out of state title clerk, requesting the form completed and returned, I then inform her what I was told by the Indiana BMV, she said that's not true I have a lot of experience, I've registered many vehicles for the state of Indiana and that a police officer can complete the form. The form was completed and returned back to her on December 14th, my registration was not submitted to the Indiana BMV until January 9th! The anticipated registration fees on my purchase agreement were $978.54! when visiting my local BMV they said no way! I informed Alysia and she said whatever the total was the difference would be refunded. On January 14th I received a check for $112.37 which brings me to $866.17, Indiana BMV only collected $714.17 which included a $21 Late/Delinquency fee!!! I was overcharged $152, and absorbed a $21 Late/Delinquency fee for their tardiness! After requesting my $173 returned, Alysia said there was a service fee for out of state title work, not according to the Indiana BMV, the total was $714.17. The dealer charges a documentation fee of $499.50, which should cover anything else! I tried to contact management at the dealer, left voice mails and no calls were returned!!! Avoid this dealer!!!!
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