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Businiess name:
Air Zero
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Review by:
citysearch c.
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Review content:
I own a business that is open until 3AM. I set an appointment from 11-3 with their Tech. The Tech came before 9AM and when I called back, the Owner tried to lecture me about wasting their time! Well let's see, they were coming to fix a cooler for the second time in 2 months AND mis-communicated the appointment. On top of that they expect a business owner to wait for them for a 3-4 hour window! Talk about a waste of time! They are strictly for retired homeowners, not set up for commercial jobs. Completely unprofessional to boot!
RESPONSE FROM Air Zero:
Dear Sir,
All calls are scheduled through our office while the caller is on the phone - automatically time stamped at time of entry. This was the second scheduled call missed by your business. We do give a three hour window but our techs call approximately 1/2 hour ahead as we did in this case. Even without an answer we still responded because we do understand how critical refrigeration and air conditioning needs are to any business.
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