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Businiess name:
Shelli Van Lines Moving And Storage
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Review by:
citysearch c.
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Review content:
The ABSOLUTE WORST business transaction ever!!!! Moved 1 room of furniture from NJ to Queens. Original quote of $75 an hour, no extras (that is what we were told)!!! Told us not even to tip the guys. Prior to leaving or driveway, we informed them that the NY City Marathon was being run today, the response was ok. They left our driveway and within an hour, the driver (Josh) called and said that they could get across the bridge because it was closed for the marathon DUHHHH!! They said they would have to add 11/2 additional hours for travel. Then it gets worse....When we called the office for assistance, the woman who answered the phone was rude and yelled stating that it was not their responsibility for knowing what the travel obstacles were. REALLY!!!!! The finally figured out a way around and got there more than a hour later. When they got to our new place, the price tripled!!! They revealed that there was a 5 hr min of work time, not including travel. The charged for 5 rolls of tape, boxes and blankets that were completely unneeded!!!! It went from a few hundred to nearly a thousand dollars. They said we received a confirmation e-mail concerning all of the charges, NOPE!!!!! They would not let us see the contract, the reason being that other customers have taken the contract and either ran away with it or destroyed it, REALLY!!!??? They expected payment before they moved a box into the new place and even expected us to be thankful for not paying a fee for their travel time back to the office after unloading. How can you even do that??? I found these BOZO's through a search engine, STAY AWAY!!!!!!!!!!
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