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Businiess name:
Best Heating & Cooling
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Review by:
citysearch c.
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Review content:
Was told I need a new furnance by service guy. Had it installed and then I find out the guy that was installing the furnace was not licensed. The installation was done poorly. I don't know much about hvac but I could tell that it was a horrible installation job. Because of the poor installation, they messed up my ac. He repeatedly told me not to worry about the sound that was coming out of my ac. I called and complained about my ac not working and again the owner sent the same guy out. He kept making excuses that he need a certain tool and came back twice and never fixed anything. Because the ac had leaked into my furnace, I had to have the motherboard replaced. Again, the same unlicensed guy came out and replaced it, then promised to come back out to fix my ac and never did. I wanted to give them the benefit of the doubt called last week (mind you that this has been almost a year and a half) and set up and appointment and noone ever showed up. I thought I had the wrong day and waited for the following week. Once again noone came out. Then called and asked why noone showed up. She apologized and promised me that someone would come out. Next day, again noone showed up. That's three days, I've left work early to meet with them. EVEN though they called to confirm my appointment that day. Called and had a few words with the lady that answers the phone. Come to find out the owner didn't want to come out because he didn't want to do any ""free work"". ""Free work"" I wasn't looking for free work and not once did I mention anything about the poor installation that was done. So, they knew what was going on. She promised he would call and still nothing yet, it's been 5 days. I was told to call the guy who installed the furnance! Shouldn't the company be responsible for repairs??? You expect me to hunt down your ex-employee to fix his poor work??? She went on to tell me they are in litigation in court. Really? I can see why! NEVER use them!! EVER! The sad thing is that I recommended them to 4 other people luckily they got the owner and not the unlicensed person they sent me! I now have to find someone to REINSTALL my furnace. Which is not cheap. Did I mention that it's extremely hot in Chicago right now and my ac is not working!! =( I've had a few service guys quote me a price to have it reinstalled. NOT CHEAP!!!!! These people are reputable hvac people and are amazed at the poor installation they did and the service I received. I found them on Service Magic thinking I was going to get someone trust worthy! I will never use Service Magic or anyone who isn't recommended by a friend!!!!! OR EVEN recommend them to anyone!! I am going to post this on every site possible, to warn people. Noone should be treated like this!!! SHAME ON THEM!!!!!!!!!!
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