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Review content:
On 04/26/2012 at 8:12 PM, Alex from Lonestar Moving Company called and left a voicemail to confirm they would move my family on 04/27/2012 at 3:00 PM. Although I received physical confirmation on my direct contact line the night before, Lonestar is stating that I gave them the wrong contact number and therefore could not meet me at my home. I found this information out 3 days later when I called and finally got a person on the line. They had my correct number, how else would they have left me a voicemail?\r
The number they market (210)853-8989 is indeed a cell phone number, because I also texted the line to take a chance, and never got a response text saying it was a landline.\r
I have called over 20 times, left voicemails and wondered why I was promised a service, yet Lonestar could not follow through. I just called and finally someone answered at Lonestar, and then they perceeded to hang up. I have contacted the Better Business Bureau because apparently they are the only party that holds concern for this problem.\r
On 04/27/2012, my family and I were counting on Lonestar, and we were serverely let down. I had read online about the amazing customer service they had, and was looking forward to using Lonestar Moving Company's service for our new move. PLEASE be aware of their lack of follow through, service and place no guarantee in their arrival and word. I say this because I felt assured, and in good hands when Alex the customer service representative promised Lonestar's services to me on 04/27/2012.\r
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Karen Dunn \r
On 04/26/2012 at 8:12 PM, Alex from Lonestar Moving Company called and left a voicemail to confirm they would move my family on 04/27/2012 at 3:00 PM. Although I received physical confirmation on my direct contact line the night before, Lonestar is stating that I gave them the wrong contact number and therefore could not meet me at my home. I found this information out 3 days later when I called and finally got a person on the line. They had my correct number, how else would they have left me a voicemail? The number they market (210)853-8989 is indeed a cell phone number, because I also texted the line to take a chance, and never got a response text saying it was a landline. I have called over 20 times, left voicemails and wondered why I was promised a service, yet Lonestar could not follow through. I just called and finally someone answered at Lonestar, and then they perceeded to hang up. I have contacted the Better Business Bureau because apparently they are the only party that holds concern for this problem. On 04/27/2012, my family and I were counting on Lonestar, and we were serverely let down. I had read online about the amazing customer service they had, and was looking forward to using Lonestar Moving Company's service for our new move. PLEASE be aware of their lack of follow through, service and place no guarantee in their arrival and word. I say this because I felt assured, and in good hands when Alex the customer service representative promised Lonestar's services to me on 04/27/2012. Karen Dunn
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