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Businiess name:
Lone Star Moving Co
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Review by:
citysearch c.
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Review content:
Contacted ""Nate"" to move our things at 9am Sunday morning. 9:30am comes around I contact Nate who says he is calling to find out where the truck is. I called him back 5 times wo any answer until finally, the truck arrives at 11am. The older of the two guys says he ""couldn't get out of bed"" and appeared to be hung over. The other guy was 18 and 5'1"". ""Experienced Professional movers"" my a$$.
Both proceeded to *slowly* move our stuff to the truck using a tommy lift gate to raise each individual item instead of loading it into the truck by hand. I had to explain to them repeatedly which items go in first as they would come off last for storage. Aside from being slow, they were clumsy bumping doors and walls and had to take repeated breaks (the older guy was leaning on his hands and knees in the yard looking like he was about to puke)
It took us (I had to help them because it was going so badly and they were so physically unequipped) 3+ hrs to load 1 sofa, 1 bed (already broken down), a dining room table (antique, which they slid, unprotected, on its side across the floor of the truck) a few chairs, 2 desks and an amoire that they knocked the door off of. I even had them LEAVE items behind fearing further wasted time/money/damage. This SHOULD have taken all of an hour, tops.
As we left my house they informed me that they needed to stop and get some lunch! I told them I'd allow it but I wouldnt pay for the time which they assured me would be comped.
When we got to unloading the truck the older guy call Nate (who never bothered to call me back) to report to him how long the unload would take (estimated at 2 hours!!!!) so he could run my card. I asked to speak w Nate and politely asked if he could help me out on the price due to all the unprofessionalism, being late etc) which he refused due to a litany of excuses from employees not showing up for work, broken down trucks (none of which is the customer's fault) and didn't care one bit that his guys were admittedly late because of their own irresponsibility.
I had to call my brother to come help unload the truck as the older gentleman was nearly useless by this point. It took us approximately 1.5hrs and yet didn't receive any discount for the +30 minutes that were assessed for the unload OR the +30 they spent eating.
This was an ABSOLUTE RIP! OFF!
I'll be contacting the better business bureau and friend's in the San Antonio mayor's office about this.
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