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Businiess name:
Revolving Riverview Restaurant
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Review by:
citysearch c.
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Review content:
We arrived at 6pm on a Sat. night, and granted we were part of a huge party of 16 people that had reservations. They divided us into 2 tables of 8-10 people per table. We had different servers, and for some reason were unable to seperate checks for each individual and couple. I can understand it taking some time to get everything going with such a huge party, however, it was literally 30-35 mins. before we ever even saw our server -- and she only took app. orders...no drinks. About 20 mins. after that, she finally came for drink orders. Another 10-15 mins. after that, and well over an hour into our dining experience we finally got to place our entree orders. Another hour later our food began to arrive. I understand delays in orders arriving for a large party -- it's the lack of service prior to the ordering that is the huge mystery.\r
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Then, the kicker. Because we wanted our checks divided instead of trying to coordinate payments from 8-10 different people, they apparently put everyone on 1 bill, and only under 1 server. After almost an additional hour of waiting for our check(s), one person from the group had to literally write down what everyone had and then divide the check(s) for the server. We then received a bill and got the cash around w/ tip for payment. 10 minutes after that, we got another bill -- this one with an included 20% gratuity. I'm sorry, but when service is that ridiculous, you're not going to get 20%...so, most parties wound up paying an additional $10+ just in gratuity.\r
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Long story, short...if you have more than 2 people, I ABSOLUTELY WOULD NOT GO TO THIS PLACE. Apparently our server knew the 20% gratuity would be included, so she just didn't care what kind of service she provided...and it was very clear. We literally saw our server 4 times in 3+ hours of dining. And, sadly, 2 of those times were after we were finished eating. People who wanted refills and drinks had to go to the bar. Just sad.
Pros: Awesome steak and great view.
Cons: Service was very slow and completely unattentive
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