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Businiess name:
Four Paws Pet Resort
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Review by:
citysearch c.
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Review content:
Irresponsible and careless for a lot of money. This place was recommended by a relocation search service. On the surface it seemed like a good place. I chose them because of the referral and because I thought my senior cat would be well cared for. She was not. \r
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When I boarded her here (because her VET is here) I explained at drop off she needed a refill on a prescription the vet had prescribed - it was ""necessary for my cat's health"". The receptionist was too busy with her own dog to pay attention. Result? My cat did not get her daily required meds for two full days because they said ""I did not bring the medicine"" (?!). \r
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They did not call me to ask about the *missing* meds - they called my friend, who was the emergency contact and yelled at her. She called me and I immediately called them back - but there was no answer because it was now after hours. I called the THREE emergency back up numbers Four Paws provided. Two of the three did not even have anyone answering their phones and the third said they had no way of contacting Four Paws either. Really?\r
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I expected an apology when I picked her up. There wasn't one. I asked for a refund on the boarding charges as they failed to care for her properly. They refused and said it was my fault there was a miscommunication. \r
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This group is unprofessional and did cause harm to my cat. She was traumatized and lost more weight when the issue they are supposed to be treating is her low weight and thyroid. When they screwed up they blamed me - the client/customer - even though I was quite clear a drop off that she needed a refill on mediation. \r
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Find someplace else. These people are awful.
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