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Businiess name:
441 Cycle Shop/Bmw
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Review by:
citysearch c.
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Review content:
BEWARE!!! This is a bunch of crooks. Lousy customer service and full of lies and deceit. I bought a bmw K1200lt, from an old man in florida. I had it shipped to California. After close examination of the bike, i noticed the intercom lid didn't fit right. I noticed also, it was a different color gray. Much lighter. I checked the rest of the bike and saw the same with the right mirror housing. I contacted the shop and inquired. They acknowledged they ordered the wrong part. They ordered '05' s lighter gray, instead of '06, darker gray(which was 6 months ago) They failed to check under the seat to match the color code. Then, they blamed the owner for ordering that color. (Sure he did). Then they claimed that the old owner, accepted the parts like they were. (which isn't that noticable at first) Then they admitted to ordering the wrong item number. They first refused to do anything to correct their incompetence. After I contacted BMW Customer Service, they agreed to replace the lid if i brought them the bike. (Knowing i'm in Calif and their if Florida.) Then the Service rep refused to let me speak to the owner, saying he would say the same thing, in their refusal. I fianlly spoke with the owner who was coaxed simultaneously as we were on the phone. He finally agreed to have me send him the lid and he'd replace it. Then changed his mind and refused the next day. So i wrote BMW legal department, and they told 441 Cycle Shop, that they Must accept the part for warranty exchange, for the right part. Unsure if they have to eat the cost or not. Nonetheless, they sure were rude and snooty, and not service oriented. This incompetance and refusal to correct their errors, is unacceptable! SHAME ON 441 CYCLE SHOP!!!
Cons: RUDE, INCOMPETENT, REFUSE TO CORRECT THEIR ERRORS, FULL OF LIES
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