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Businiess name:
Adue Interiors
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Review by:
citysearch c.
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Review content:
I would normally expect to hear directly from a client who was dissatisfied with my service. I?m sorry we weren?t able to take the time to discuss your disappointments during our meeting. Maybe you felt that you didn?t have a chance. It seems important that we at least clarify a couple of items you addressed in your review. \r
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We do not give fixed bids for our time or services. When we initially spoke on the phone you asked me to perform the color work within a certain time frame. I stated I was not able to help you. You called back asking me to consider doing the work with slightly more time allowance, but still very tight. I stated I would try to work within the time frame you requested, but that it would likely take more time. I explicitly stated it is impossible to know how much time any job will take because there are always conditions unknown to us. \r
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We actually ended up choosing more paint colors than you had originally asked for, and naturally needing more time. In the process, perhaps I should have asked for your permission to continue with color selections, given the additional colors you had requested, but I assumed you to be aware that selecting more colors would mean more time, so I chose not to bring it to your attention. \r
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I feel the value you received is very great & will have a lasting affect on your life for a long period of time. The painter has expressed how pleased you are with the results. A lot of effort & insight went into choosing what would be most appropriate to you. We did end up in absorbing a total of $352.50 in job costs in order to help offset the extra time needed to finish the job- in discounted hours; mileage; time for assistant; preparation of paint schedule; and walk thru with painter.\r
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I find it unfortunate that you did not choose to speak with us first, as we believe some of the concerns you wrote about could have easily been clarified. \r
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