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Businiess name:
Leith Honda
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Review by:
citysearch c.
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Review content:
I don't work for Leith and have no affiliation with them. I've dealt with them twice recently and wanted to share my experienced wth them (both positive). The first time, my battery died and I called Mercedes to see about getting a jump start. (AAA wouldn't even jump start my car when they came out and just wanted to sell me a battery.) Mercedes USA ended up sending out a driver from Leith Mercedes who jump started my car. They also brought a few gallons of fuel because my tank was low and they wanted to make sure that I wouldn't have problems getting to the closest gas station. The whole time the person who came out was professional, friendly and understanding. He didn't make me feel like an idiot for leaving my lights on an draining my battery.\r
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Based on this first experience, I decided to bring my Mercedes in for another problem I was having with the tire pressure monitoring system. I was apprehensive, having seen the low rating for Leith but I'm glad I gave them a chance. I had taken my car to Mercedes Benz in Cary for the same problem as well as taking it to an independent mechanic. After explaining that I had installed some non-Mercedes (but OEM) parts in my car, Mercedes Benz of Cary wouldn't even look at it without replacing everything with expensive Mercedes parts. (And I'm an owner that would not buy a generic battery from AAA because it didn't say Mercedes on it.)\r
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When I took it in to Leith Mercedes in Raleigh they seemed like they actually wanted to fix my problem, and they made me feel like they appreciated my business! (Wow, what a concept.) Even talking to someone on the phone was a much better experience talking to Leith Mercedes compared to Mercedes of Cary. The folks at Leith were more polite and just seemed more professional. \r
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They ended up keeping my car for about 2 hours. They fixed the tire monitoring problem that Mercedes of Cary wouldn't even look at. I sat in their lounge and surfed the internet with their free Wifi and tried to avoid eating the free donuts. In the end, they only charged me for 1 hour of diagnostics when they could have justified charging me 2 hours. Their repair rates are slightly higher than a local garage I use (they should be!) but Leith fixed a problem that even my independent shop couldn't diagnose or fix. Without me asking, they did put a quote together for some recommended service which was rather expensive, but it was after I said that I only had the car for a few months and didn't know the last time it was serviced. They didn't try to pressure me into agreeing to do the other service work they quoted me. I don't mind a dealership trying to get more business if they are honest and not pushy about it.\r
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I know this review might sound like it was written by someone from the dealership, but I'm just a *very* happy customer. I recognize that not every interaction with them will be positive, but I just needed to share my recent experience. I would definitely come here again for service. I cannot say that for several other places that I have taken my car to recently.
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