I had to have my back passenger door handle replaced on my Honda Accord. DO NOT ASSUME that Leith Honda will refasten/relatch your child car seats after taking them out, EVEN THOUGH IT LOOKS LIKE THEY PUT THE CAR SEATS back IN THE SAME POSITION!! Both my children could have had serious injuries due to Leith's neglegance. I have two car seats in the back of the car, one infant seat holder for my 10 month old and one larger front facing seat for my 3 year old. After picking up my car from Leith Honda, I picked up my kids from daycare and put them in the back in their car seats (which were in the EXACT same position they always were. As soon as I got to the first stoplight and stopped, my 3 year old's went flying forward headfirst into my seat. She was startled and upset that her seat was moving. When I pulled over to the side of the road so my husband and I could inspect the carseat closer, I noticed upon closer inspection that the car seat had not been hooked back up again. My husband fixed this immediately. I had then asked him to check the infant car seat base holder as well. Even though the other back passenger door did not need to be fixed and I felt there would have been no need for Leith to take out the baby car seat, I am SO glad that I asked my husband to check. Again, Leith took out the baby carseat base and just put it back in the same postion WITHOUT readjusting the proper straps. We immediately went back to Leith Honda and talked with one of the service supervisors. The service advisor told us it is not their policy to relatch the car seats. My point to them was that NOONE told me (either verbally or in writing) that Leith does not put car seats back to their original LATCHED position. However, the service advisor from Leith told me verbally and in writing about all the non-essential repairs that they feel my car needs and that I did not ask for, yet they can't put down in writing or verbally tell me that they only put the car seats back in place but DO NOT reattach them. I told the service manager this is the type of neglegance that can cause fatal accidents. I told him that they need to have a policy to TELL PEOPLE that they do not rehook the car seat and not just put the car seat back in the same position without rehooking the seat. The average person would not look that closely since by "appearances" both seats were in their normal position. All I got back was that they would take my advice under consideration. I have no issues if they don't want to put the car seat back, but TELL THE CUSTOMER verbally and in writing. Don't just put the car seats in their original position without rehooking them and not tell anyone. I can not tell you how much my husband and I were P***** off at them. This is our kids safety we are talking about. I could not recommend this dealership to anyone since it is clear they take 0% of accountability and are not willing to work on improving their process. Even after talking with the General Manager, Todd Holmes, regarding this safety issue, Leith to this day refuses to change their policy. Leith Honda WILL NOT commit to notifying parents in writing and verbally telling them that they take out the car seats but only place them back into position WITHOUT attaching them. Leith does not care about the safety of your kids. If you take your car into Leith Honda you are putting your children's life at risk. It makes me wonder what other safety related issues they have that the consumer does not know about.
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