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Businiess name:
Leith Honda
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Review by:
citysearch c.
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Review content:
Went to Leith Honda in Feb '11 for oil change ('09 Honda Accord with 25,000 miles) in preparation for a road trip. Was advised by Ed Vaughn , my service advisor, I needed a new battery (under warranty) and that I would need new brakes on my next service visit (which would be in 5,000 miles). I received my new battery at no charge. Two weeks later (about 500 miles later) I went out of town got off the interstate and heard my brakes making an awful scrubbing noise. I was stuck on the side of the road in a city where I knew no one. I had to get my car towed to a dealership in Charlotte at night. Got new brakes and rotor work done. Next day heard clicking noise from the new brakes, spent 2-3 more hours at a Charlotte dealership to correct thet rotor work from the night before. Got back to Raleigh, call Leith Honda service Manager Chuck to let him no that my service advisor Ed Vaughn, let me leave Leith's ""Certified"" Honda dealership 2 weeks early without advising me I needed brakes done now. Got a callback from Chuck and he basically told me of Ed's glowing past performances at the dealership. He even mentioned that Ed actually does another job at dealership, but he was helping out in the sevice department that night. I think he actually works with financing at the dealership (see other customer's review dated 2-28-11). Was a finance person acting as my service advisor that night? How about not just letting anyone at the dealership act as service advisor if that is not their area of expertise. I received no apology, no I am sorry from Chuck. I could not get Chuck to say that Ed actually said he recommended I get a brake job and I refused the service. Why, because he never recommended I get brakes that night. Ed is an much older gentlemen and maybe he needs to retire(or not fill in as a service advisor) if he does not know when a customer needs BRAKES !!!!! I will never use Leith Honda. Also I found out that Honda Accord 09 has a known problem with their back brakes wearing out too quickly. Yet, they did not do a recall because of class action lawsuit. Thanks, Honda Corp and Leith Honda for letting the consumers know about the brake problem. Thank God, I am safe. \r
However, very disappointed with Leith Honda service department and service manager Chuck's response (dismissal of me). I wonder if Chuck and Ed would have had the same attitude if their wife or daughter was stuck on the side of the road in strange city because the dealership decided to use a fill in service advisor. By the way, my1997 Camry averaged about 70,000 miles per brake job. I will buy a Camry (not Leith Toyota) over an Accord anytime.
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