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Businiess name:
Jared - Galleria of Jewelry
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Review by:
citysearch c.
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Review content:
I've had a HORRIBLE experience with Jared Galleria of Jewelry. My husband and I went there for my engagement ring and our wedding bands. The center diamond was purchased seperately for my engagement ring. They have to send platinum rings out to another shop for the diamond to be set and it takes a month. Mine came back looking horribly weird and unprofessional twice. They worked on it in their shop to try to make it better, but it didn't help at all. They try to call and have me pick it up every time as if it looks half-way decent to see if they can get away with it. Because of them, I couldn't wear my engagement ring during most of our engagement. I finally accepted it soon before the wedding, even though it didn't look very good or secure (they assured me it wouln't fall out) because otherwise I wouldn't have had it back by the wedding (plus I hate to hurt my husband's feelings about problems with the gift he gave me). Well, we've been married a month now and the diamond fell out! Fortunately, we were at home so it wasn't lost (although it came close to falling down the drain). Since we bought the diamond elsewhere, they won't replace it if it falls out due to their faulty workmanship. Maybe they hoped it would fall out so we'd buy the replacement diamond from them (not likely). And, even though they took a large piece of platinum out of each ring when sizing them down (which they keep), and even though they've put us through a lot of unpleasantness and wasted tons of our time, they're going to charge us for the tiny amount of platinum added to make the band fit to the engagement ring. Oh, and some of the people working there are kind of nice, but none of them know diddly squat about jewelry! Most seem like they don't care about customers either. Stay away, especially for important purchases!
Pros: Location was convenient for us
Cons: pretty much everything!
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