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Businiess name:
Lonestar Moving LLC
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Review by:
citysearch c.
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Review content:
These movers showed up to the job with a contract stating the wrong address, wrong date, wrong start time, and the wrong number of men. We were supposed to have 2 men for 65.00 and got 3 men for 75.00. We contacted the company and he said he would get back to us and never did. Since we could only move out between certain hours we decided to go ahead with the 3 men. Everything went smoothly until they were unloading the truck at the new apartment. 3/4 of the way into the move, the foreman told me it was time to pay even though they weren't done yet. He told me it was 3 hours for the move and an hour for travel time. I explained to him that I was sent an email saying there was no charge for travel time. He put me on the phone with his boss who was nasty and finally said ""send me the email"" I sent him the email which clearly stated no travel charge. The manager, Michael, then called me back and told me the guy who emailed me (Anthony) lied and there was an hour charge. I told him I wasn't paying it. He then changed his story and said Anthony didn't lie, the charge was for the travel time between apartments. I told him that since it was an hourly rate, we were already paying for that. Michael again changed his story and said since they wrapped my TV they were charging me 20 bucks for that and only a 1/2 hour of travel time. I said fine to the 20 bucks (which was still BS) but no to the travel charge. He said if I didn't pay they were driving off with my flat panel TV. At this point my boyfriend showed up and called Michael back and they got into a screaming match where FINALLY Michael backed down and the charge was taken off and we got our TV. The whole debacle took about 45 min and was horrible filled with a lot of yelling. This was the most stressful move I've ever had. Do not use them if you relish your sanity!
Pros: The movers themselves were good.
Cons: They tried charging us for things that were clearly stated no charge. Threatened to take our TV.
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