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Businiess name:
Lonestar Moving LLC
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Review by:
citysearch c.
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Review content:
Good ratings don't tell the complete story when the business does what they were entrusted/paid to do. The real test of a business comes when the customer's got an issue and how they handle it. And this is where Columbia Moving Systems (and the person I had spoken with - Anthony) failed us miserably.\r
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Both my wife and I have brought up the matter with Anthony only to be given various excuses (they became excuses after say, 4-5 times) ... excuses like not having the time, needing to pull up paperwork, receipts, etc. \r
I've called him on at least 10-15 occasions and emailed him, but not once has he returned a call or email. \r
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Because of our experience, I would dissuade anyone from using them. \r
If anyone from Columbia Moving is reading this, I would ask Anthony to get in touch with us to discuss the matter (I highly doubt they would, though - but if they do, I'll update this space). \r
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To be brief, our experience with Columbia Moving resulted in my wife being distraught and in tears, in addition to ending up paying more than the flat-rate quote given to us by Anthony. \r
We did make a mistake - that of not getting a quote in writing, because we trusted them. Didn't think we might need it later to launch a formal complaint.\r
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Anyway, we were unhappy about the mover we had to deal with (a crude Russian guy with an inferiority complex) and the non-cooperation of Columbia Moving when we tried to discuss the matter. Keep in mind that we were extremely nice to both these guys throughout and have only been interested in resolving the matter amicably.\r
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We moved from Port Liberte in Jersey City to Manhattan in Sept.2008 and I am certain that I would have found a better company to deal with. We chose them because of Columbia Medical Centre, who we're affiliated with, and their list of companies had Columbia Moving on it.
Pros: They moved the things, but that's all they're supposed to be doing anyway
Cons: Terrible Customer Service when having to address customer issues
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