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Businiess name:
Bobby & Steve's Auto World - France Avenue
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Review by:
citysearch c.
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Review content:
I am a mechanic and serviced my truck 2 days before I left for a 1 year deployment to Iraq. After 5 months of my truck sitting in my garage, my wife needed to use it to pick up a large item. Unfortunately, the starter wires have always been loose and when she shut the truck off, they got disconnected. She had it towed to Bobby and Steve's and they quoted her at $793.00 to replace the ignition module, spark plugs and fuel sensor. The truck was driven 8 miles since I personally replaced the spark plugs. The fuel sensor had NOTHING wrong with it. Additionally, the ignition module was working just fine. I called the store from Iraq and found out what they wanted to do. I told them not to touch the truck, and that the problems they ""said"" were wrong were working properly. Upon my return from a 12 month deployment, I popped my hood and connected the starter wire. The truck started right up and has worked for 2000 miles since. The worst part about it was...when i popped my hood, every air tube had been ripped out by hand, and the P2 line was cut with a knife. My entire heating system had knife marks and clamps ripped out. After I told them to do NOTHING to my truck, they ripped every cord and wire they could get their hands on and pulled them apart. The correspondence between the management and getting answers on why they required so much unnecessary work has not been answered. I forwarded all the email corespondence and work orders, and pictures to the Business Bureau. I forwarded the information to the Army National Guard and Bobby and Steves is now a banned business for Military personel. DO NOT TRUST ANYTHING BOBBY AND STEVE'S AUTO WORLD TELLS YOU!!!!!!!!!!!! They took advantage of a woman whose husband was deployed. They should be embaressed of their actions and lack of American Support.
Cons: EVERYTHING ABOUT THEIR ETHICS
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