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Businiess name:
Bobby & Steve's Auto World - France Avenue
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Review by:
citysearch c.
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Review content:
A couple weeks ago, I noticed a grinding sound when I was using my brakes. I took it into Bobby and Steve's on Nicollet in Minneapolis. They were very friendly at first.
I got a call a few hours later and they confirmed what I had suspected--I needed new brake pads. They gave me a quote for over $400 for the front and another $400 for the back. I suspect since I am a young woman, and don't know much about cars, they thought they could take me for a ride and overcharge me. I told them that those were ridiculous prices and would be having the work done elsewhere and I would pick up my car at the end of the day.
About 10 minutes later, I received another call from them. They said they had 'accidentally given me the wrong prices,' that 'sometimes their computer gives the wrong prices.' They then gave me a price that was much closer to the estimates I had gotten by calling around other repair places. Unfortunately, at that point I had to have the work done there, or I would've been out $50 (for the ""brake inspection"") and I would've had to wait 2 days for another place to get me into their shop.
I had a bad experience, and even after I called to complain, I wasn't really offered any kind of solution for my problem. I will not be returning to this repair shop for any reason.
Pros: did the repair
Cons: tried to charge me more than it should have cost
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