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Businiess name:
Bobby & Steve's Auto World - France Avenue
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Review by:
citysearch c.
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Review content:
On December 13th, 2008 when my son and I went to this establishment to get gas and 2 pops, two employees, a young woman and an older man refused to process my Mastercard Debit card unless I went back out to my car, got my ID, went back in and provided it to them. When I told them that I do not have to provide them with an ID (MN Statute 325F.982 & Mastercard Policy 9.11), they refused to process my transaction, refused to allow me to put in my PIN number, and refused to return my debit card. I went to my car, got my ID and quickly flashed it in the air with 2 fingers covering the information. It was not possible for the older man to see the information he claimed to need and rendered the request ridiculous, but he then processed my transaction. I have since filed a complaint with Mastercard. For those who may be skeptic as to why I wouldn't just show him my ID: Identification Fraud. There is a reason that the State of Minnesota and Mastercard has these laws and policies in place, not only to reduce discrimination, but to avoid anyone taking your personal information and using it to break the law. An added reason for me: Both of these employees at this establishment were rude, smug, abusive, condescending and overly arrogant, and the bottom line was when they refused to give me back my debit card, something I have worked hard to have. I encourage everyone to avoid any of the establishments related to this company, but mostly to avoid this site altogether.
Cons: Abusive Customer Service
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