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Businiess name:
Granite, Cabinets And More
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Review by:
citysearch c.
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Review content:
This is not our first granite installation (it's our 6th). The end product was good. It's how we got there that resulted in the single star.\r
\r
Pros:\r
- Great selection of remnants (ours was a single piece on top of a custom entertainment center). \r
- The tech that did the template was awesome (excellent fit on a not so straight wall)\r
- The installation went well (the tech's did a good job blending in a small imperfection). \r
*\r
Opportunities:\r
- We received an initial installation date of Friday 8-20-10. We did not request a rush or any special treatment.\r
- As we had not received the time of the installation, we called them around 10:00 that day and they then told us that some equipment had broken, and the install would not take place that day (these things happen but shouldn't they have called us?)\r
- We received a revised installation day as Tuesday 8-24-10. We even received a call from an installer around 12:15 telling us that they would be here at 2:00. Great!\r
- At 3:30, I had not heard anything so I called. I was told that the granite was not done, and that our insyallation would not take place. Again, why weren't we informed?\r
- After a very ""interesting"" discussion with their Retail Sales Manager, they said they would be back in touch. \r
- We received a call later that day and the installation took place this morning as outlined above.\r
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What I learned: \r
- Do not pay more than the 50% or 60% required before the completion of the job. We knew better but trusted the company. We lost all leverage in paying 100% in advance of the installation. \r
- Pay with credit card only. Checks can not be challenged, if the deal goes south.\r
- Request everything in writing, even the appointment dates and times. The fact that I only had verbal commitments was used against me ( I had no proof that I was told of the initial two installation dates and times).\r
*\r
Will I do business with them again? I might. They had some very nice slabs and the end product was great, but i will think twice due to the lack of communication.
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