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Businiess name:
Travel Network
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Review by:
citysearch c.
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Review content:
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I live near Creedmoor Rd. and was planning a trip with my family to Europe. I decided to call Travel Network. I have NEVER received such terrible customer service anywhere! No return phone calls after many messages left. When I did finally speak to a person who answered the phone, I was then given to some one else who was then busy and I was told they would call me back. That call never came. I then called again and attempted to schedule an appointment, but again no follow-up. I never received a phone call (left many contacts for them to reach me), so assumed finally that my business was unimportant to them. I did hear that they recently changed owners. No excuse for this poor service.\r
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Having worked in customer service for years as the owner of a restaurant in Raleigh, if I treated my customers like this....I would be out of business. Travel Network may be soon. Don't waste your time- there are many other agencies in the area who would appreciate your business.
Cons: Poor customer service, no follow up
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