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Review content:
CRIMINALS!\r
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CRIMINALS! SCAM ARTISTS! READ REVIEWS BEFORE RENTING!\r
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These guys are straight crooks. I needed a car ASAP because my daughter broke down in our car. Called the place and a very nice guy named Frank drove to my house, picked me up and was very nice. He should look for another job, he seemed like a good guy. I rented a wreck ( which was fine, it was last minute, rates were OK, a holiday weekend and I felt lucky to get a rental last minute at all). Frank told me to walk all around the vehicle and marl with X's any damage. There was a lot, it was 10 or 12 years old, again no problem as I was grateful to to be able to pick p my daughter. The car was on empty, I put in 20 bucks and when I got in to the car it smelled like cigarettes and booze,was filthy dirt, side mirror half hanging off, you get the picture. I was never told to mark the INTERIOR of the car. When I picked up my daughter and her friend they got in and said ""hey there are burns all over the back seat, nice car you rented"". The ashtray was full of ash, ashes flying all over the car when we opened the windows. I tried to return the car after one day and was told by Frank ( who was at the other location and said he rarely worked at the Leucadia location) that I could not return the car because it was Sunday and I ""committed"" to two days. True, he wrote on the contract ""2 day minimum"" so that's on me OK, again, fine. Frank took a $300.00 deposit plus 84.62 for the two day rental against my debit card, also charging me a $10.00 debit transaction fee (?). He also wrote on the contract $84.64 will pay from deposit"". Then I return the car. The douche bag who thinks he si cool dressing like someone half his age with a shi**y attitude the minute I said hello walks out to the car, gets inside, looks around, quickly looks around the outside, comes in to the office asks me if I have comprehensive insurance on my 1995 Honda Civic , I tell him no, he tells me that he is adding $14.95 a day for insurance stating that Frank should have done that when he rented me the car. OK. I mean the rental was returned and there no accidents and it is a little after the fact but I play by the rules and understood that if that is the policy, that is the policy, although REAL car rental companies give you the option to decline their insurance. I knew right then there was going to be trouble with this place. So today I get my online statement from B of A and sure enough. There is the agreed upon charge of 112 something ( including the 30.00 for the insurance) and another charge for $65.00. The reason? Cigarettes in the car!!!! THe damn thing was covered in ash and burn marks , ashtray full of ashes when I picked it up! That is probably why Frank did not tell me to go through the interior of the car and mark damage. My bank has credited the money back to my account and I have opened a claim and I have EVERY INTENTION of making our local Sheriff's aware. But as the banked told me? This is not fraud, it is a merchant dispute and they will investigate and get back to me. The B of A staffer that helped me got Frank on the line and he ended up hanging up during the call...hmm. I happen to be friends of the Calypso Restaurant owner who shares a parking lot with this guy and I will be curious what he has to say about these crooks. DO NOT RENT FROM THIS PLACE! TELL YOUR FRIENDS NOT TO!!!! Lucky for me? I work in Social Media and these guys just really blew it. I was forced to give them a star to post this review but if there were a minus option? That is what you would see from me. Read all the other reviews written here and elsewhere. Criminals, Crooks, Sleezebags.
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