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Businiess name:
Arnold's Lawn & Garden Mach Co
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Review by:
citysearch c.
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Review content:
I purchased a Toro Super Recycler from these guys in March 2008. I shopped for this mower since and spent considerable time evaluating the best place to buy. I found Arnolds, Smitty's and Young?s to be my closest Toro dealerships. Online had several, less expensive options, but, in the end, I selected Arnolds because I was led to believe that their service was the tipping factor. In fact, I was told several things that swayed my decision and then it turned out they lied about them. (tank of gas, 30-day guarantee, etc.) Hell, a tank of gas at purchase would've been about $1!!\r
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I inquired just last week about a blade sharpening and was told it would take 3-5 days!! What?!?!? Unacceptable! They should be able to sharpen a blade while I wait. To exacerbate the issue, I ask Arnolds for a free demo on how to get the blade off and am told two things: \r
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? ""the owner's manual explains it pretty well""; or \r
? ""bring it in and we'll charge you $7"". \r
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Wow! What GREAT service (sarcasm).\r
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Also, they constantly remind me that they can't give out ""something for nothing"" even if I did buy the mower there. they're very penny-ante and cheap when it comes to post purchase customer service issues.\r
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Basically, Arnolds ADDED absolutely NO VALUE to the purchase of my Super Recycler. What have they done that I could not have gotten someplace else or via the internet? I don't regret that I bought the Toro Super Recycler, only that I bought it from them. I suggest buying online or elsewhere.\r
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I sure learned my lesson about Arnolds and their ""service"". I will never buy anything from Arnolds again and for sure will not be recommending to anyone else. In fact, it will be the opposite. I will go out of my way to tell people to stay away.
Pros: Toro product is great; but not related to anything Arnolds does
Cons: after purchase service/courtesy; penny ante and cheap
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