|
Review content:
Given the fact that this is a chain restaurant, the food is passable. The presentation and the service, however, is extremely poor. It all started when the hostess was letting a customer out the door, she let the door shut in our faces as we were coming in. Then, we had to stand and wait until she was done talking to her co-worker about her hot date last night. I figured it would only get better from here, and it did. We were a party of 4 celebrating a special occasion on Saturday and ordered 4 drinks, 2 bottles of wine, 2 starters, 4 entrees, etc. Both the gentlemen of the table ordered the 14oz prime rib. While, it was prepared to their liking the cuts were VERY inconsistent. One was 9-10 oz and the other 14oz. It was obvious she made a mistake in our order. We politely asked the waitress if she recalled that both men had ordered the same (14oz), as it appeared one was correct and the other not. Her reply was, ""I have no clue, I don't have good depth perception."" We weren't asking how she scored on her visual acuity test, but if she actually got the orders correct. (No, she wasn't blond) AND yes, we were charged for 2-14oz prime ribs, but were served, two different orders. And yes, we paid the full amount, plus tip, because we were out celebrating and didn?t want to raise a fuss. When the bill was placed on the table, we asked for coffee. It finally came after 5-10 minutes, but we had to flag other servers down for a second cup. Our server was not only sarcastic and air headed but had a vanishing act on the side. It appears the entire joint is run by teenagers, who have no idea what good service is. We will NEVER dine there again. AND, we recommend to ALL our friends, neighbors and family to avoid Manzana in Lake O. This is unacceptable!
Pros: In our neighborhood
Cons: Service, attitude and no adults
|