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I don't know the first thing about cars, so when my car broke down, my primary concern was that my insufficient knowledge would leave me as an easy target for an auto shop to make a quick buck. After researching auto repair shops online, I chose this company from citysearch because of the positive review and nearby location. My experience with them was so positive, that I am not only a customer for life, but will refer any friends, family and complete strangers to him to share in the incredible deals I got.\r
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From the get go, the owner was upfront about the costs and necessity of repair, even providing me with a detailed list of what repairs needed to be done and the level of priority. The car is old, and with my limited budget, I wanted to do repairs that were necessary and preventative against future damage. As per my request, I received an email with the costs of parts and labor, specific information detailing what is wrong with the part and why it needs to be fixed, and how important it was to fix right away.\r
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When I consulted with a friend who owns a body shop about the pricing and validity of the repair claims, he reviewed the costs and remarked, ""You're sure that includes parts AND labor? Wow, this guy is really hooking you up."" I also researched online and found the costs to be extremely reasonable, and even cheaper than expected.\r
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I walked away from this experience with a very positive outlook, seldom felt with anything auto-related. It was refreshing to feel like the interest of the owner was also in my best interest. Being able to trust the person you go to for any auto repairs is invaluable. The 90% of his business that comes from word of mouth and referrals are well deserved - I will never take my car anywhere else!
Pros: Informative and knowledgeable staff, HONEST assessment of vehicle repairs, timely and flexible repair schedule, above and beyond customer service expectations
Cons: Nothing really. It is a small shop, though, so lot is kind of crowded.
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