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Businiess name:  Thresher Piano Movers
Review by:  citysearch c.
Review content: 
My brief experience with Thresher Piano Movers was possibly the worst ""service"" experience I have had, and will most certainly be my last experience with Thresher. If you want a reliable, punctual mover that respects you, your time and the commitments they make, based on my experience, I strongly recommend you find another mover. While I cannot speak for their actual piano moving, if it is anything like their respect to customers and professionalism, I thank God they flaked on me and did not move my piano. Last Friday I called a few piano services and eventually ended up with Thresher Piano Movers. The men I spoke with on the phone sounded very nice and I got the impression that I could trust Thresher Piano Movers to move my antique upright out of my home for my renter, whom had just moved in. It was a very simple job moving my piano from one garage to another, no more than a mile away, with zero stairs. I made it clear that I was not in the state of Utah and would have to arrange to have someone meet them at the house. The earliest they could do the job was Monday at 4pm. On Monday morning I called Thresher to arrange payment and spoke to a man, who I believe was named Bill. He was again very nice and informed me that he would call me after the move was complete around 4pm my time to take my credit card information. I told him the name of my family member that would be meeting him over there, and he informed me that they were ahead of schedule and should actually be to my place early. My sister-in-law packed her kids in the car and headed over to my house early, because of what he told me on the phone. At 4pm MST (the actual time of our appointment), I received a phone call from Thresher telling me that they were way behind schedule and wouldn't be there for another two hours, and that he would give me a call when they were on their way. Compounding matters, my sister-in-law's phone was broken, so she ended up having to wait with her kids until she realized they had blown me off. Although I was disappointed and bugged that they were going to be two hours late after I had to arrange to have someone meet them there, that stuff happens. I understand. Could they have called me sooner than the exact time they were supposed to arrive though? Absolutely. Strike one. They knew I had to ask my sister-in-law to meet them there, and they could have easily saved her the trip of leaving her house, by performing the simple courtesy of not waiting till the minute they were supposed to arrive to call me. Two hours later and I still had not received a call from Thresher. I called them --- no answer. I left a message asking where they were and waited. After a grand total of three hours late and no word, I called every number of theirs I could find multiple times and they never called. I could have understood if they got so backed up that they had to bump me. Would I have been happy? No, but calling and telling me would have been the right, professional, respectful thing to do. I still would have had time to call a different company and at least get an appointment on the books before the end of the business day. My sister-in-law wouldn't have waited around her house for the rest of the evening, waiting for me to call and tell her that they were finally going to be coming. My renter, who was planning some of her move-in based on having the piano out of there, could have had notice. Bottom line, after my experience with Thresher, I associate the following words with them: disrespectful, inconsiderate, unprofessional, unapologetic, and most importantly unreliable. I feel an odd sense of relief that they did not show up, because if this is how they conduct their business matters, how would they have treated my piano? Pros: online discount Cons: they didnt move my piano and didnt call to cancel

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