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Businiess name:
Thomas Joseph & Sons
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Review by:
citysearch c.
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Review content:
This is Mike Joseph, one of the owners of the store.
The story below is not what happened- this customer designed a ring and had us build it- she stated (in writing) that we built the ring to her specifications but she just didn't like it. She originally contacted us saying it wasn't our fault she didn't like the ring, but we should refund her the $ because we never told her how much it would be (stating she believed it would be a fraction of the cost.) We showed her the emails between her and the sales associate discussing the estimated price- the actual cost was EXACTLY what was estimated.
We redesigned the ring once and have offered to continue to work with her on the ring(s)
The details in their review (below) are not consistent with what happened nor are they consistent with what she stated in writing to us.
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