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Well, I have to say I HATED Jack & Rose! If not for Jack's assistant Patty he would probably be out of business! He was the most obnoxious and arrogant man I've ever done business with. If my initial meeting would have been with him, I never would have used them! \r
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I met with Patty originally and thought she was great. I signed my contract and left my deposit. A week or two later I received a ridiculous contract that was about 12 pages long. It was the most confusing thing I've ever seen. It had bold type, things were underlined, highlighted, it was like a circus on paper! \r
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My next meeting was with Patty, she called me the day of our meeting to cancel. I was very understanding and re-scheduled. The day of my second meeting Patty was busy and told me I would be meeting with Jack. This was my ""Design Session"", in which he really had nothing to offer. He showed me pictures in books. Everything I liked and pointed out, he said, ""Oh that's probably 50 -75 flowers. Your contract has 36 flowers."" When I expressed to him that I thought his contract was confusing, he nearly jumped out of his seat, saying, ""The program for that contract cost me a lot of money. No one has ever said that before. It is clear and shows you exactly what you are getting!"" After that he felt the need to be a wise a*$, saying things like, ""I hope this isn't confusing you."" When I gave him the mapquest directions to the church, he said, ""All of this stuff on this paper is confusing me, what is the address?"" I could go on and on. \r
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My caterer got involved and rather then lose the $1500 they already had of my money, I just dealt with Patty. She was a great buffer and really tried to calm me down. She returned my calls immediately. If I had to rate Patty, she would get 5 stars all across the board. I have to be honest, she is great and my flowers were beautiful. However, this rating is for her employer, I would not recommend Jack & Rose.\r
Pros: Patty is great.
Cons: Jack
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