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Businiess name:
White Glove Cleaning SVC
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Review by:
citysearch c.
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Review content:
I had White Glove Cleaning Svc. come clean my home because I had a Groupon and I thought it might save me some time. They failed to send me their policies and procedures and their expectations for cleaning until 10:45PM the night before my scheduled cleaning. In fact, I had to call and email them multiple times to confirm the appointment. You would think it would be the other way around. \r
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They did a decent job cleaning, however, they also left a hole in our wall next to our front door. As soon as I noticed it when I got home from work that evening, I took photos and emailed the owner. After multiple follow ups, she basically told me that I must be lying because her crew knows the protocol and would have reported the incident. She told me that she hadn't cashed my Groupon yet and that I could contact them for a refund. My response was that her crew probably didn't notice and that they likely had bumped the wall with their vacuum on their way out. Luckily Groupon didn't give me any trouble about the refund. \r
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If you do hire these people, be sure to check your home for damage before they leave because they won't believe you if you report damage later. My husband and I are busy this weekend patching our wall and repainting. So much for saving time.
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