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Businiess name:
Anna's Hair Color Salon
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Review by:
citysearch c.
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Review content:
I bought a Groupon coupon for Dolce's Salon last summer. I called to make an appointment last fall (first of October) for a manicure and pedicure and I was told there were a limited number of spaces in their schedule for Groupon coupon holders and they were booked until January. In January I called again and got voicemail. I left a message, but no one returned my call. I tried again 2 - 3 weeks later and still no return call. In March I went to the ""contact us"" page of their website and filled in all the information. No one emailed or called back. 2 - 3 weeks later same thing. Today I finally talked to someone and when I told them I wanted a manicure and pedicure they said I would have to talk directly to the manicurist that she made all her own appointments but she was not in today. He took my number and said he would have her call which she did this evening. She told me she could not honor Groupon coupons because when they advertised on Groupon it was for the Cool Springs location (the coupon does not say that) which is now closed and the owner will not pay her for any manicures or pedicures she gives to Groupon customers. I emailed Groupon asking for a refund and within an hour they did so. I will tell everyone I know to steer clear of Dolce's. This is very very poor customer service and I would not be surprised to hear they go out of business.
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