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Businiess name:
Rigsby's Kitchen
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Review by:
citysearch c.
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Review content:
Due to the customer service we have recieved, I wouldn't recommend this place to anyone! \r
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We visited with a large group from work for a very special going-away luncheon, paid our bills and THEN the problems started. Our credit cards/bank cards were charged TWICE for our meals. Although we tried MANY times to get this resolved, with promises from everyone in the accounting department to the store OWNER,that it would be taken care of.... we STILL (after almost two months) have not recieved our money back.!!!! When we called, the owner said she would get back with us within in hour......NEVER HAPPENED. When I talked with the accountant, you would have thought that I was the one who had made the mistake and they were irritated that they had to bother with this issue and that 'it would take time to fix this'! How much time do they need? ???\r
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At this point I think we all should be refunded both charges as now we have incurred charges from our credit cards for this 'mistake' on their part!\r
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Due to the advertised 'high quality' of this establishment, we, at the least should have recieved refunds for both charges, gift cards and apologies for their errors, not avoidance!\r
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Caution....if you eat here, pay cash or check your account!!!!
Cons: poor customer service
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