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Businiess name:
Patricia Buck Bridal
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Review by:
citysearch c.
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Review content:
It is a sad day when I am seeking online outlets to warn future brides! I have had a horrible experience with Patricia Buck Bridal! They may have a large selection, but it is not worth the risk. They ordered the wrong wedding gown, forgot to order the bridesmaid dresses, charged the credit card of a bridesmaid that didn't even place her order with them, took 3 months to refund the same bridesmaid, forgot to order the wedding shoes, and have yet to ship a bridesmaid dress - a dress that the shop received a month ago! In addition, you can count on them NOT returning phone calls, false statements and assurances and poor organization. In fact - when my bridesmaid called for the third time asking them to ship her dress the response she received was - ""Well, the wedding isn't until July"". My wedding is in JUNE and this conversation took place last week!!! The record keeping system consists of index cards with pencil markings. At one point, I was told by the owner ""your card is such a mess I can't tell what has been ordered"". How refreshing for a bride to hear. I couldn't want to get my dress out of there and now I am having my alterations done by a wonderful shop. Unfortunately, Patricia still has the bridesmaid gowns...so who knows how this nightmare will end!!! Stay away from this place!!!
Pros: None!!!
Cons: Customer Service, Reliability, Organization
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