|
Review content:
I bought my glasses at Dr. Z's after hearing them advertized on Christian radio, thinking I would have an experience with nice, caring knowledgeable people. Nothing could be further from the truth. After receiving a completely botched up prescription I went in to inform Dr. Z's office. The girl at the desk tried to charge me for another dr visit, I explained that I already had my prescription, they just needed to correct it. I'm not sure if they were having a bad day or what, very poor attitude. I waited and finally got to see an optician. They admitted their mistake and offered to correct it. I decided to add the anti-glare to the new lenses. The first optician was very pleasant and helpful, checked my glasses and told me that they had cut over half of my reading area out of my lens, plus my point of vision was off to the left of my eye, not centered. She told me the price would be $61 for the anti-glare and that I would be without my glasses for possibly 10 business days so I wanted to make sure that I could find my old glasses and came back the next day. I arrived the next day, again was told the price was $61 by another optician, when I reached the desk to pay, the price had increased by $20. I inquired why, they explained that they ""mischarged"" me 3 months prior. I asked them why I was never notified, I got another excuse, something to do with insurance. I did not pay. I went home, called my insurance, explained the issue hoping to go somewhere else. CIGNA told me that I had to go back there to have the problem corrected, they were upset that I had been treated in such a unprofessional manner that they cut me a $20 check to cover Dr. Z's incompetence. (CIGNA ins. is very cool!)\r
Went back to Dr. Z's, price had gone up $14 from the week before. I paid... I needed my glasses corrected! I was told that the order went in on the 2nd & would take 7-10 biz days. I called on 20th, ""not in, the 'LAB' screwed up, will put a rush on them and have them in before 23rd."" I called on 22nd, I was told that the order just went in on the 20th, I will have to wait another 7-10 biz days! I explained that I have a receipt stating that the order went in on the 2nd, the girl offered no explanation, just that they went in on the 20th. I am STILL WAITING!!!\r
\r
The opticians had a helpful, caring, apologetic attitude, the girls at the desk were snotty, uncaring and very immature. \r
I certainly will not be going back to Dr. Zoellner's and would recommend that others be very careful of the product they receive if they choose to do business with his office.\r
\r
I happened to have a friend who makes glasses with another company who checked my glasses for me. He informed me that instead of giving me a 2.25, I got a 2.0. He said that if they are out of a lens, they may go higher , giving you a stronger script but never lower. \r
\r
After having gone through all this with Dr. Z's office, I have had several other people tell me of similar experences with his practice. My only regret is that I did not do my homework and research Dr. Z, if I had I would have never gone. There are way too many blogs with bad reports! \r
It Pays To Do Your Homework!
Pros: Location, hours
Cons: Incompetence, Immaturity, Attitudes
|