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Businiess name:
Robert H Zoellner & Assoc
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Review by:
citysearch c.
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Review content:
Wife and I chose Dr. Z. because of convenience and the fact that he is within our insurance network.
Got a Sunday appointment. Reception was indifferent, not rude but not pleasant. Waited an hour before we saw the Doctor. The tech that did the initial testing was a bit impersonal as well. Dr. was very pleasant. However, she did complain that I did not a have previous prescription to help her with her job. She seemed to have a difficult time with my exam and was very rushed to finish. Wife's exam was a breeze.
Step 2 was to be handed over to the tweeny staff. The girl did not seem to know anything, kept needing help. Did not seem to care that I had never had contacts and had questions. She just starred blankly at the computer. Got my wife's contacts and my contacts ordered. Now we have to go to another table and order glasses. Next girl was more uncaring than the last. All in all we spent 583.00 after insurance and left very disappointed.
Week later we get a call that my contacts are in. Go to pick 'em up. Waited 20 minutes before helped. Asked about wife's contacts, they forgot to order them. Asked about my glasses, they forgot to order them as well. They did, however, forget to mention her glasses were in. So we left with half of what we needed. Now we wait until the rest arrives, whenever that is.
I get home and put my new contacts in. Left eye is great, Right eye I am blind!!! they screwed the prescrip up so bad that I can't see anything at all, no exaggeration. Call them to get a re-check. Same cattle car service. New Doctor seems to have figured out what was wrong, although would not tell me what was wrong, and reiterated that the previous doc had no prior prescrip to go from. Ordered new ones, told it would be 4 weeks??? Was going to make me pay for new ones!! When I said no way, she said they would work it out to where I didn't have to pay.!? So now I wait again with no glasses and now no contacts. This place stinks. They obviously rate quantity over quality. My advice is to find a real eye doctor.
Pros: Convenient hours and locations.
Cons: Lots of mistakes. Overall a poorly managed business.
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