Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Robert H Zoellner & Assoc
|
|
Review by:
citysearch c.
|
|
Review content:
At the beginning of the school year, I stopped by Dr. Zoellner's office at 69th and Memorial. We ordered glasses for my 11 year old. She picked out a pair of green Ray Ban frames. The girl who took our order looked to be about 16. She said ""Your insurance covers Transitions lenses do you want them?"" I said yes and we picked out gray for the Transitions color. They told us it would be 7-10 days before the glasses would be done. Dr. Zs office called two days later and said that the glasses were ready. I was actually happy with this as school was starting but wondered why it only took 2 days instead of a week or more. My daughter liked the glasses, but I noticed that they never changed color. I called Dr. Zs office and explained that I didn't believe that they were Transitions lenses. I was told that they would reorder the lenses and would call me when they came in so that they could just be popped in to the frame without my daughter having to be without glasses for a long time. Well two weeks went by and I called and asked about the new lenses. I was placed on hold and forgotten. I called back and explained the situtaion and was told that an optician would have to help me. I was transferred to a voice mail and left my name and number. That was a month ago and no one ever called me back. \r
Part 2-My daughter left her glasses on the end table and our dog got hold of them and chewed them up. I called Dr. Zs office at 30th and Harvard and explained what had happened. They said that the frame was under warranty and to bring them in. I was feeling hopeful again. We took the frame in and I explained that I didn't believe that we got Transitions lenses like we were supposed to the first time. A tech there tested the lenses and confirmed that they were not Transitions. When I told him that I had called and called the other office and never received a call back, he said ""That doesn't surprise me"". We were helped by a tech named ""Becky"". She was really nice and said that she promised that she was going to take care of us. My daughter wanted the same frame as before and it wasn't in stock so Becky ordered it for us. We were happy. We thought that we were going to get a new pair of glasses just like they were supposed to be in the first place. We went by to pick up our new glasses today and what do you know? They were not the right frames!!!!!!!!!!!!!! We ordered green frames and these were blue! The guy there today said ""are these OK?"" I explained that they were not and when he looked at the order form, he said ""Oh, yeah they transposed the last two numbers of the frame when they ordered it"". No apology, no nothing. He is supposed to reorder the frames that we wanted originally. I'm calling Becky tomorrow and telling her that this is their last chance to get this right. I've had it with these people. Don't ever go to either one of Dr. Zs shops for glasses. Glasses are too important to leave up to fools and people who don't care. \r
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|