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Businiess name:
Robert H Zoellner & Assoc
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Review by:
citysearch c.
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Review content:
I recently made the mistake of trying out Dr. Zoellner's office on 71st. I heard the ad on Christian radio and decided to go in because they took my insurance. I waited several minutes to be acknowledged by the girls at the front desk who were socializing and finishing up their texting. I wasn't greeted with a smile and made to feel a burden as they shoved the paperwork at me. I sat down in their disgusting waiting area chairs until the girl called me back to the counter telling me that they didn't accept my insurance. I opted to proceed with eye exam and try out the $99 deal. I waited 30 minutes for the doctor only for him to spend about 3 minutes rushing through my exam. I was then quickly scooted to the glasses floor where I was told someone would call my name. I asked where the glasses in the $99 deal were and the girls at the desks in the middle briefly paused their conversation to point in the general direction. Amidst their poor selection of discount frames I found a pair that would suffice. My name was called (incorrectly I might add) by a tall dark haired man who instantly told me he did not like my selection and scooted me the Juicy Couture frames that I could not afford. He pushed me so much on this one frame and became disinterested when I said that I didn't think they were right for me and told me to continue looking for myself (even though I had already found the pair I wanted) while he scurried over to help a young blonde girl. After about 15 minutes of pretending to look, waiting for him to come back & help me he once again pushed the Juicy frame. I told him that if they had accepted my insurance that it wouldn't have been a problem. He raced to the front desk and I waited another 15 minutes for him to pull it up (something the front desk girls couldn't manage to do). Because he was able to pull up the insurance I told him I would get the Juicy frames trusting his professional opinion. While he was helping me his cell phone went off and he rudely made me wait while he took the call. When he got back he told me all about his life in California and alluded to anyone from Oklahoma being as dumb as a rock. Overall, I was dissatisfied with the service, ended up spending more than I wanted to, but convinced I was getting the best. My glasses came back the first time in about 2 weeks. I was given the run around on where they were until two girls finally found them. I put the glasses on and they were undeniably too strong for me and I couldn't see out of the no-line bifocal. I was told to give them a try for a week and come back if I still couldn't see and I instantly began to get a headache. I told the girl who had cleaned them off that I didn't like them and felt pressured to get them and she said there was no way I could change the frames because of my insurance. I went back in to get a recheck with the doctor who rushed just as quickly as the first and they sent the glasses back with a new prescription. I waited another 2 weeks for them to come back and I still couldn't see. The girl this time who helped me gave me the impression that she didn't believe me when I said I couldn't see and refused to give me a refund, saying that I needed to get adjusted. I’m now stuck with glasses I don't like that I can't see out of & tried calling the office manager Kylie, but she was always ""out"" and never returned my calls. I will never go back to the rude and incompetent ""Christian"" staff of Dr. Zoellner's. I recommend that you pay a little bit more and go to a business of quality and integrity versus paying less and having a horrible experience. I doubt that there was a streak of good service in the 2 weeks span that the bogus reviews show below. You get what you pay for, and Dr. Z's is proof of that.
Cons: everything
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