Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Your Extra Attic
|
|
Review by:
citysearch c.
|
|
Review content:
Purchased climate control unit at the 141 location. Two day's after paying a moving company almost $3k to move in, the unit leaked. In addition, humidity levels were in the high 50's which can promote mold. Called the main office many times for help but they never responded or acknowledged my call until three days later. Called Mike Gray at the Corporate Office on Monday who showed concern for the leak but NO Concern for my belongings. Got the ""Never had a mold problem"" speech. \r
\r
With concerns of Mold I moved out quickly to another facility that has humidity thresholds and electronic temperature controls. 'Your Extra Attic' off 141 has terrible access with UHAULS blocking the entrance. Don't be fooled with on-site personnel, they are not avail off hours, ignore messages, and offer no added security or help. Corporate Office help was rude and unprofessional. There is a Gray showing as the owner registered with the Georgia SOS, even if Michael Gray is related, he demonstrated NO concern. This company is clearly led by example and has ""The customer is never right"" mentality.\r
\r
The first climate control unit they wanted to give me had daylight showing through it... I asked about insect access and humidity. Their response, ""we never had a problem"". So the question becomes, ""who wants to be the first ?"" In short, while moving out the bucket used to catch the water already had mold spores. \r
\r
Their climate controlled environment is misleading, enter with caution. Poor circulation and they blame it on the dock doors. Rather than fixing the problem they leverage excuses. A company should provide what is advertised and address the access points. \r
\r
They did refund my rental but not the additional moving expenses based on their failure to deliver, communicate, and address the wet belongings. They also failed to acknowledge my reimbursement request of unexpected move-out expenses of $1,500. This facility was a VERY COSTLY MISTAKE, BEWARE.
Pros: Location
Cons: Terrible Customer Focus
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|