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Businiess name:
Douglas J Key MD
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Review by:
citysearch c.
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Review content:
The doctor kept me waiting 45 minutes for my $100 consultation then his staff quoted me a price for treatment and when I didn't book, decided to quote me a knew one several days later claiming 'they had made a mistake.' Given that the new and improved price was better, I did indeed book an appointment and when I arrived they had no knowledge of that price in their system and the staff member who quoted me the price (on paper mind you which I had NO idea I would need to bring in my defense) refused to show her face. TOTAL bait and switch. It seems like the doctor certainly knows his stuff but isn't too adept at minding the business side or his staff. Should really consider hiring professionals. I wouldn't be surprised if they're not out of business in the near future due to the incompetent office staff. Key Laser Institute was a massive waste of time and money. Explore your options.
Pros: Doctor Key seemed well informed
Cons: Horrible staff, bait and switch tactics, tardiness, unprofessional
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