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Businiess name:
Rockwall Ford
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Review by:
citysearch c.
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Review content:
My husband and I went here to purchase a car and the sales Manager told s that were approved at 9pm that night. He told us that he would have the car cleaned and gassed up for us to pick up the next day. We gave them a CASH deposit on that basis. When we returned the next day they told us that the deal fell through. We accepted that but we requested our money back. We were told that nothing could be done until Monday. My husband told them that was unacceptable we had given them cash and we wanted our money back. They had 5 hours that the bank was still open that they knew that the deal was now void. There was no attempt on there part to try and get us our money back. Since my husband was putting up a fuss the Sales Manager told us to come back on Saturday after he could talk to the GM. We returned and were told by the same Sales Manager that the GM wanted to call the banks personally and try to get this deal to go through. My husband and I agreed with the stipilation that we would get our CASH back on Monday if they couldn't put it together. Again we were told yes we would get our money back on Monday no matter what if the deal fell through. My husband went back today and was told that they were not able to get the deal to work. That was fine, but when my husband asked for our money back he was told that a request for a check had been put through. THey could not give us our cash back or write us a check for our money at that office, even though they somehow have the capability to deposit money. He was told that the Houston office would supposedly be mailing us a check that hopefully be coming in by the end of the week. When my husband asked for a number so he could find out exactly when they would mail check out he was given a HR number for a Dallas office. Being in the Customer Service field for 16 years I do NOT understand how a company can hold your money for no reason when you do not have any merchandise. Not to mention that it is unacceptable to be lied to about getting your hard earned money back not once but twice. This was such a horrible experience I will not be going back to a ford dealership for a very long time.
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