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Businiess name:
Greenville Casualty Insurance Company
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Review by:
citysearch c.
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Review content:
They do not deserve even 1 star.\r
\r
My car was totaled in Nov 2010 by one of their policy holders. Actually, their policy holder was in the passenger seat choking his gf who was driving. Both were drunk. They ran through a 4 way stop, hitting the vehicle myself & my 18 month old were in. They also hit a 2nd car that was sitting at the 4 way stop. The driver & the policy holder were both taken to jail that night.\r
This happened on a Sat night. It was Friday before GCI was kind enough to arrange for us a rental car. (Was told by Angela she was doing me a favor by approving rental car at all since they by law had 30 days to do anything) This was after 5 days of GCI giving us misinformation, not returning phone calls & treating me like I was inconveniencing them by being hit by their drunk driver.\r
After 2 weeks we were given an ""offer"" for our van. It was a joke. We searched for a van that was comparable to our for that amount but we couldn't find anything even close. Since they had made us an offer, no matter how pathetic, they no longer were obligated to provide a rental. We even told ANGELA we would accept their offer if she could show us 3 vehicles which were comparable to ours for sale with in 100 miles. She could not. \r
We have had to share my husbands truck since November. We have a 1 year old, as well as a 10 year old & 12 year old. Every time I struggle to get my 25lb toddler in and out of the truck or watch our two older boys sitting miserably crunched in the seats next to their brother's car seat (extended cab-2 door truck), or they have to miss out on an activity bc their dad needs the truck for work, I get angry all over again. I didn't drive a van bc it was my dream vehicle. I drove it bc we have 3 children.\r
We filed for arbitration in December. This is just to determine the value of our van. GCI, not to break with what is apparently their policy, is dragging their feet on answering the arbitration letter. We just want to not have to drive a vehicle which is worth less than the one we had prior to being hit by their HIGH RISK policy holder. I don't think that's asking too much. GCI disagrees apparently. The unprofessionalism demonstrated by what works at GCI is something to behold. \r
Word of advice: Record every conversation you have with any one at GCI.
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