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Businiess name:
Victory Volkswagen
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Review by:
citysearch c.
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Review content:
I went to Victory Auto group with a sales promotion, free walmart cards to all and a free car or gas card to others. Well I won a Walmart card which dealership was out of, they said I would get one in the mail on Monday,, it never came. My husband and I were there for 5 hrs on a beautiful Sat. They finally got this cute VWGTI, I just love, traded my suv in thought what a good deal. I had requested to wait until Monday to finance auto but their sales staff got me financed and an extended warranty and gap with payment where I wanted. By this time I just wanted to go , so we signed loan paperwork and I was to refinance later through credit union. I called credit union and found out I paid to much, and could only get book values, so I requested to remove extra warranty and gap so credit union could refinance. It has been 45 days and the warranty is still on my car, even though I call weekly. I traded an auto in that I ended up making a payment on and had a payment due on new one. All I got from Victory was this takes time, don't worry you will get your money back. My cute little car had the check engine light on after the first week, I had it in the shop to fix and was told my warranty did not cover this. Listen to their adds and you will hear all vichles are certified preowned and have received complete service, well mine needed sparkplugs and the oil changed and an airbag light fixed. I guess their complete service did not include that. I get so frustrated at this dealership and I cringe just thinking about having to go there for anything. I just want them to cancell my extended warranty and I will take my car anywhere but there.
Cons: terrible service, finance dept & sales, no post-purchase follow-up
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