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Review content:
This company is shady, do not use them. I called them using their ad in the Yellow Pages. My dishwasher was leaking and I needed it looked at. They told me it would be $40 for a technician to come out and look, which seemed very reasonable. Two guys showed up, they were very cocky and arrogant. Before even looking at my dishwasher, they told me my brand, Frigidaire, is one of the worst you can buy and that is probably why it's not working. Then, before even opening it or looking at it, they automatically said that my dishwasher needed some special seal kit because these lower end dishwashers weren't built to last. They then turned the dishwasher on, and when it didn't immediately leak, they proceeded to tell me that there wasn't anything wrong with it, and that it was probably leaking because I was loading it wrong. I explained that I have loaded my dishwasher exactly the same for the last two years of owning it. They still told me I was doing it wrong. Upon opening the dishwasher they noticed that my door gasket was corroded. Without any further investigation, they determined this was the problem and wrote me a quote. They quoted $80.00 for the gasket, and another $70 for an additional seal, then $108 for labor, with tax that came to almost $300. I told them I thought that was outrageous and explained I wanted to do more research. The two men then mocked me by saying their prices were the best in town and I'd be hard pressed to find any service repair cheaper. They left and when I called back to find out what parts they had quoted me, I was told that I could not have that information due to company policy. The customer service girl told me that I could look on Sears for part information, which I did, and found that the gasket costs only $9.00, and the seal only $7.00. When I called back to ask why they were trying to charge me $80.00 and $70.00 for two parts that cost less than $10.00 each, the lady told me that they have a program that tells them what price to use and that they don't price match or go by other prices online. She tried to tell me that any other appliance repair company would also charge that much if not more. I explained to her that I had already called around and EVERY company I talked to charged significantly less. Con-artists... don't use them, they're liars and crooks.
Pros: Customer Service Girl is Friendly
Cons: price, technicians, managers, the whole experience
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