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Businiess name:
Chef's Expressions
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Review by:
citysearch c.
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Review content:
This company has THE WORST customer service I have ever experienced. After providing recipes, making specific food requests, and after offering time and time again to bring in food samples, Chef's Expression served the guests of a wedding I attended in Baltimore raw food, undercooked food, and overcooked food all on one buffet table. I'm just thankful none of our guests got sick! We were told that recipes were followed, yet there were potatoes in a dish in which no potatoes were ever mentioned in the provided recipe. Chicken was cooked to taste like rubber and apparently soaking chickpeas over night to soften them is something only ""home cooks"" do...not world renowned chefs. When I REPEATEDLY offered to bring in samples of the food we were asking to be on our menu we were discouraged. The event coordinator and head chef kept saying it was not necessary and that everything would be perfect. \r
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When these issues were brought to the vice president and president of Chef's Expressions we were told that our concerns were ""petty"" and that ""We do have a signed contract that states you will pay a stated amount for certain services. Nowhere does it say that these foods have to meet personal preferences."" \r
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Isn't the purpose of hiring a caterer to do an event to get good, FULLY COOKED food that meets your personal preferences? The fact that this company's president prides itself on its lack of commitment to the satisfactions of its customer should throw a huge red flag up to anyone thinking of using them for their next event. \r
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I encourage you to use them if presentation matters more to you than the food,if you like having YOUR requests for YOUR event ignored, and if you enjoy being called names when you bring concerns about your event to their Owner. \r
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Tsk tsk Chef's Expression...tsk tsk.
Pros: presentation
Cons: customer service; food
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