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Businiess name:
Glitz Bridal & Formalwear
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Review by:
citysearch c.
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Review content:
I went into glitz bridal on a Saturday and found the perfect dress. While there I asked the employees how quickly the dress will get there and they told me it would be 11-12 weeks unless I put the dress on on rush order. I could pay the $50 extra for the rush order and it would be there on in 5 1/2-6 weeks. Well since my wedding was coming up soon I told them ok and that I would call first thing Monday morning and order the dress. When I called Monday morning to order the dress I asked again about the rush shipping date and they told me it would be shipped in 5 1/2-6 weeks. So I put down half on the dress and told them to call me when they placed the order to give me an exact ship date. I heard nothing from them so I called the shop on Tuesday around 4:45 and talked to the owner. When I talked to here she was not sure when it was going to be shipped on a rush order so she called the manufacture. After talking to them she called me back and told me that it was going to take 12 weeks to get here and that was on rush shipping. I was completely devastated. She told me there was nothing to worry about but my gut told me to worry. I consulted my Mother (who was freaking at that the dress would only be here 3 weeks prior to the wedding) and my fiance and they both told me to cancel my order. I called the shop first thing Wednesday morning at opening but there was no one there so I left a message. 3 1/2 hours later I got a call back from the owner trying to talk me out of canceling the dress. She tried to reassure me that the dress would be here by the wedding but didn't care that my concern was with alterations and portraits. After pleading with her she refunded all but the $50 rush fee that she said the manufacturer would not refund to her. I am now upset. No goods exchanged hands and there was no why that they had started on my dress. She wanted to keep the $50 for her troubles...well she's going to have more then $50 worth of trouble when I am done with her!!
Pros: nothing
Cons: they are liars
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