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Businiess name:
Factory Direct Furniture & Bed
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Review by:
citysearch c.
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Review content:
We went to Factory direct after Mathis Brothers didn't have the sectional sofe we wanted. Lucky, Fatory direct had it in stock so they asked us to put 100.00 down for them to hold it untill the following week since we didn't have the cash then. Went back in less than a week to pay off the sofa and we had scheduled the delivery for two days after. The day before the delivery, someone named Jeff, called us saying that the sofe WAS NOT IN STOCK!! We immediatly told them to cancel our order and we would go in for a refund. We get to the store and one of the managers, Robert, told us that ""even if the system shows the item in stock, it doesn't mean is in stock,"" WHAT THE HECK! So their inventory is not accurate! The sales person was, according to this ""manager"" new, and he didn't know how to check the inventoy. Well, Jeremy, did check with another ""supervisor"" and he confirmed that the item was in stock. We were promised that we were gonna get our money back with 5 days, it has been 5 days and nothing, our crime WAS TO PAY CASH!! This store is patethic, from sales person, to rude cashiers who chew gum while talking to the customers, to the arrogant managers! WILL NEVER GO BACK BECAUSE OF LIARS LIKE THESE SALESMEN! At the end it was for the better, we got an AWESOME sofa @ another store. Don't buy anything from these LIARS! THEY DO NOT EVEN DESERVE A STAR!!
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