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Businiess name:
Alpenglow Mountain Sports
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Review by:
citysearch c.
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Review content:
As other reviewers have said, this store has really really gone downhill. There are a couple of nice and knowledgeable employees but they are equally matched with pompous jackasses. \r
For example, I went in with full intentions of buying a specific boot (Scarpa T-Race) which I had been sized for at Larry the Boot Fitters in Boulder (They really know their stuff and I regret not buying from them in the first place). The salesperson at Alpenglow said they needed to size the boot before I bought it. I told him I had already been sized as Larry's so I knew what I wanted but he still insisted. I agreed thinking it would only take a minute. The guy proceeds to tell me the size I chose was way too big for me and that I needed the next size down. I again tried to tell him that I had been sized at Larry's but then he states ""Larry is a personal friend of mine and there is no way he would fit you in that size boot."" I said that he did and that the next size down was just too tight. He then went on for a minute about how he has been a boot fitter for 23 years and that he has been working with boots before I was born. First off, the guy could not have been more than 10 years older than me and second who makes such a condescending remark to a customer?! I told him I did not want to try the smaller shell size on and I was going take my business elsewhere. He told me, ""That's fine, if you want to go somewhere else and get a boot that doesn't fit you then be my guest."" I find it amazing that a company can have such poor customer service and stay in business.\r
As another reviewer said ""Instead of looking down your nose at random questions and responding with pompous attitudes, try smiling and joking with your clientele.""
Pros: Telemark AT selection
Cons: Very poor employee attitude and cocky salesmen
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